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The Use of IVR to Support Monitoring and Evaluation of Media Interventions: A Case Study of the VOTO System in Rwanda

The Use of IVR to Support Monitoring and Evaluation of Media Interventions: A Case Study of the VOTO System in Rwanda

Author: 
Lauren Kogen
Briar Smith
Publication Date
Saturday, October 1, 2016
Affiliation: 

Temple University (Kogen), Center for Advanced Research in Global Communication, U. Pennsylvania (Smith)

This report "explore[s] the potential that Interactive Voice Response (IVR) systems have as both a distribution and monitoring and evaluation (M&E) tool, noting the limitations the current state of IVR technology imposes."

These findings of the United Stated Institute of Peace (USIP)-funded grant "Amplifying Peace: Testing Mobile Interaction in Rwanda" describe the use of mobile IVR technology for those engaged in peacebuilding. The research, implemented by the Center for Advanced Research in Global Communication (CARGC) investigated the "usefulness of the platform for information dissemination and information collection, and evaluated the platform as a tool to improve monitoring and evaluation [M&E]."

  <div class="field button"><a href="http://www.global.asc.upenn.edu/app/uploads/2016/10/IVR-CARGC-Report-1_v5.pdf" target="_blank">Click here to read this 22-page document in PDF format.</a></div>
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